Admission Instructions-Singmay Hospital

Dear Patient, Family Members, and Authorized Representatives:

Hello! Thank you for placing your trust in our hospital. Your trust is our greatest responsibility.

Our hospital is committed to being “patient-centered,” providing sincere service, genuine expertise, and personalized treatment plans. To ensure the best possible outcome for your current treatment, we would like to inform you of important considerations during your hospital stay. We sincerely hope for your understanding and cooperation, and look forward to working together to create a miracle of health and life!

1. Your Rights During Treatment at Our Hospital:

1.1 Right to Informed Medical Care:

1.1.1 You have the basic right to a safe treatment environment; the right to know about hospital services and related regulations; and the right to receive appropriate medical and nursing care.

1.1.2 You have the right to be informed about your disease condition, necessary examinations, and treatment plans.

1.1.3 You have the right to know the names, dosages, administration methods, and possible side effects of any medications you receive.

1.1.4 You have the right to know the names, dosages, administration methods, and possible side effects of any medications you receive.

1.1.5 You have the right to receive informed consent forms for all invasive procedures and treatments, including blood transfusions.

1.1.6 You have the right to timely obtain an itemized list of all medical charges incurred.
1.2 Right to Participate and Decide in Medical Care:

1.2.2 You have the right to accept or refuse the treatment plan proposed by your physician, and to be informed of the consequences of refusing treatment.

1.2.3 You have the right to request consultations or treatments from other specialists inside or outside the hospital without fear of affecting your care.

1.2.4 You have the right to decide whether to participate in medical research.

1.2.5 You have the right to designate an authorized representative in writing to sign informed consent and treatment decisions on your behalf.
1.3 Right to Privacy and Confidentiality:

1.3.1 You have the right to request confidentiality regarding your medical records and condition, except for cases mandated by the laws of the People’s Republic of China (e.g., reportable infectious diseases), which the hospital is obligated to report promptly to the health authorities.

1.3.2 You have the right to have your privacy protected by medical staff during diagnosis and treatment.
1.4 Right to Obtain Copies of Medical Records within the scope allowed by law.
1.5 Rights Under Chinese Regulations: You are entitled to the rights provided by the “Regulations on Handling Medical Accidents” and the “Tort Liability Law.” If you have questions or dissatisfaction regarding medical care, you may contact our hospital’s medical management department and have the right to a satisfactory response.
1.6 Right to Respect for Personal Culture and Religious Beliefs: Your cultural and religious beliefs will be respected, and you are also obliged to comply with hospital regulations on religious activities.
1.7 Other Civil Rights: You enjoy rights guaranteed by law, including the right to life, health, property protection, equal access to medical care, personal dignity, and supervision.
1.8 In emergencies, you have the right to receive prompt life-saving treatment. If you feel unwell or need assistance, please use the call button by your bedside or in the restroom, or have someone notify the on-duty medical staff for timely help.
1.9 You have the right to refuse to pay any “red envelopes” or tips. You also have the right to objectively evaluate the services you receive. Our hospital strictly prohibits staff from accepting such payments and welcomes your honest feedback.

2. Your Obligations During Treatment at Our Hospital:

2.1 Please provide truthful and complete information related to your illness and treatment; do not withhold or falsify information.
2.2 Please comply with hospital rules: wear the hospital gown and wristband during your stay; do not leave the hospital without written permission from your attending physician and completing the required procedures. Please remain in your ward during the following times to avoid interrupting your treatment:

Physician and nurse rounds: 9:00–11:00

Treatment plan discussions and visits: 16:00–17:30

Please avoid loud noises in the ward, keep television volume at an appropriate level, and lights will be turned off at 22:00 to ensure adequate rest.
2.3 lease cooperate with your attending physician and medical staff to complete examinations, treatments, nursing plans, and health guidance.
2.4 Please actively manage your health by understanding your illness, treatment, prognosis, and post-discharge care; ask questions if needed.
2.6 You are responsible for providing necessary care and companionship for elderly patients, patients with mental disorders, or critically ill patients. Caregivers must assist with daily living, cooperate with nurses, and prevent falls, injuries, or accidents. Notify medical staff promptly if the patient’s condition changes.
2.7 During your hospital stay, do not seek treatment outside the hospital, purchase medication, request private consultations, or pursue other treatments without your attending physician’s consent. Inform your physician and nurses immediately if you bring any medications with you.
2.8 If you have difficulty understanding communication with medical staff, please inform your doctor to obtain translation services. For special examinations, surgeries, or medications, you or your authorized representative must sign informed consent forms after being fully informed by your attending physician.
2.9 You are obliged to cooperate with the nutritionist in following your prescribed dietary and nutrition plan, maintain your dietary safety, and adhere to meal times. We recommend dining in the hospital’s nutrition canteen to ensure food safety.

Meal times:

Breakfast: 07:00–08:00

Lunch: 11:30–13:30

Dinner: 17:30–18:30

To order meals, please notify nursing staff through hospital personnel.
2.10 You are responsible for helping maintain a safe medical environment and must not infringe on the rights of hospital staff or other patients.

2.10.1 Fire prevention: Smoking and drinking alcohol are strictly prohibited in wards and rooms. Personal electrical appliances allowed are limited to computers, mobile phone chargers, shavers, and hair dryers under 800W. Cooking appliances such as rice cookers and induction cookers are forbidden in wards.

2.10.2 Accident prevention: Do not lock ward or bathroom doors to allow medical staff easy access in emergencies; do not climb on doors, windows, balconies, or other structures.

2.10.3 In case of fire, immediately inform medical staff. Family members should cooperate in evacuating patients safely via emergency routes and follow instructions. Use of elevators during evacuation is prohibited.
2.11 You and your family are expected to cooperate with various health education efforts from medical staff, including hand hygiene, fall prevention, pressure ulcer prevention, burn prevention, electric shock prevention, fire safety, theft prevention, and fraud awareness. Please pay attention to safety notices in the ward and contact nurses if you have questions.
2.12 You have the obligation to pay medical fees promptly. Please prepay deposits for treatments as required by hospital policies to ensure timely completion of treatment plans.
2.13 Regarding medical insurance: According to your treatment needs and routine care, some medical devices or disposable consumables used during hospitalization may not be covered by insurance and will be charged fully out-of-pocket. Our hospital strictly follows Guangdong Provincial pricing and insurance policies and charges based on actual usage. The hospital issues official receipts approved by the Guangzhou State Tax Bureau; please consult your local social security or rural cooperative medical reimbursement agencies for coverage and related matters.
2.14 Please use and care for all hospital equipment and facilities properly. You will be charged for any damages caused.
2.15 The hospital is a public place; please safeguard your personal belongings and take responsibility for their security.

Daily Q&A:

Q: Visiting Hours‌:

A: General wards: Weekdays from 9:00 AM to 8:00 PM; Weekends from 11:00 AM to 9:00 PM.

ICU: Daily from 3:00 PM to 4:00 PM, with a limit of one visitor per visit for no more than 10 minutes.
Q: Diet Management‌:

A: Customized by the nutrition department according to your condition (e.g., liquid, semi-liquid, diabetic diet). Family members are not allowed to eat in the ward. Outside food must be reviewed by the doctor.
Q: What Living Essentials Should Be Prepared?‌

A: Required: ID card, medical insurance card, toiletries, non-slip slippers, water bottle.

Prohibited: Dangerous goods, high-power appliances, excessive cash.
Q: How to Query Fees or Copy Medical Records?‌

A: Fees: You can inquire about the fee statement through the service window.

Medical Record Copying: Seven working days after discharge, you can bring your ID card to the medical record room for copying (authorization letter and both parties' ID cards are required for entrustment).
Q: Precautions During Chemotherapy‌:

A: Protect your blood vessels by preferring PICC or deep venous catheterization to avoid drug extravasation.

Manage side effects by regularly monitoring blood counts. Isolation and protection are required when white blood cell count is less than 1.0×10⁹/L.
Q: What to Do if You Suddenly Feel Unwell?‌

A: Immediately press the bedside call button to contact the nurse. During nighttime, you can call the nurse station. If the floor is slippery, please have a family member accompany you to the toilet.

Special Notes‌:

Our hospital has never authorized any individual or organization to collect inpatient fees on its behalf. If you encounter such requests, please refuse and call our supervision hotline at 020-3192 2281.

Friendly Reminder:

When taking public transport, please prepare small change or use mobile payments to avoid unpleasant experiences with counterfeit currency.

Emergency Contact Information‌:

Nurse Station Phone: See the ward notice.

Complaint/Supervision Phone: 020-31922280.

Fire Exit Locations: Northwest and east corners of each floor (see ward safety signs for details).

This notice is formulated according to the "Regulations on the Administration of Medical Institutions" and the management norms for specialty hospitals in oncology. Specific implementation shall be subject to the hospital's latest regulations.

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Dear Patient, Family Members, and Authorized Representatives:

1.1 Right to Informed Medical Care:

1.2 Right to Participate and Decide in Medical Care:

1.3 Right to Privacy and Confidentiality:

1.4 Right to Obtain Copies of Medical Records within the scope allowed by law.

1.6 Right to Respect for Personal Culture and Religious Beliefs: Your cultural and religious beliefs will be respected, and you are also obliged to comply with hospital regulations on religious activities.

1.7 Other Civil Rights: You enjoy rights guaranteed by law, including the right to life, health, property protection, equal access to medical care, personal dignity, and supervision.

1.8 In emergencies, you have the right to receive prompt life-saving treatment. If you feel unwell or need assistance, please use the call button by your bedside or in the restroom, or have someone notify the on-duty medical staff for timely help.

1.9 You have the right to refuse to pay any “red envelopes” or tips. You also have the right to objectively evaluate the services you receive. Our hospital strictly prohibits staff from accepting such payments and welcomes your honest feedback.

2.1 Please provide truthful and complete information related to your illness and treatment; do not withhold or falsify information.

2.3 lease cooperate with your attending physician and medical staff to complete examinations, treatments, nursing plans, and health guidance.

2.4 Please actively manage your health by understanding your illness, treatment, prognosis, and post-discharge care; ask questions if needed.

2.7 During your hospital stay, do not seek treatment outside the hospital, purchase medication, request private consultations, or pursue other treatments without your attending physician’s consent. Inform your physician and nurses immediately if you bring any medications with you.

2.9 You are obliged to cooperate with the nutritionist in following your prescribed dietary and nutrition plan, maintain your dietary safety, and adhere to meal times. We recommend dining in the hospital’s nutrition canteen to ensure food safety.

2.10 You are responsible for helping maintain a safe medical environment and must not infringe on the rights of hospital staff or other patients.

2.12 You have the obligation to pay medical fees promptly. Please prepay deposits for treatments as required by hospital policies to ensure timely completion of treatment plans.

2.14 Please use and care for all hospital equipment and facilities properly. You will be charged for any damages caused.

2.15 The hospital is a public place; please safeguard your personal belongings and take responsibility for their security.

Q: Visiting Hours‌:

Q: Diet Management‌:

Q: What Living Essentials Should Be Prepared?‌

Q: How to Query Fees or Copy Medical Records?‌

Q: Precautions During Chemotherapy‌:

Q: What to Do if You Suddenly Feel Unwell?‌

Emergency Contact Information‌: